Vector Risk Privacy Policy

Your right to privacy and data security is a significant concern of Vector Risk Pty Ltd [henceforth referred to as Vector Risk]. Vector Risk has created this Privacy Policy to demonstrate its commitment to your privacy.

This policy explains when and why we collect personal information about our customers, partners, prospects and consultants, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time, so please check this policy occasionally to ensure that you are happy with any changes.

Any questions regarding this policy and our privacy practices should be sent by email to [email protected] by writing to our corporate office at 6 Middlemiss Street, North Sydney, NSW 2060, Australia.


The capitalized terms listed below have the following meaning in this Policy:

CUSTOMER means the counterparty to a Service or license Agreement with Vector Risk;

CUSTOMER DATA SUBJECTS shall mean the former and current directors, officers and employees and customers of Vector Risk;

DATA PROTECTION LAWS means in relation to any Personal Data which is Processed in the performance of the Service/License Agreement, the General Data Protection Regulation (EU) 2016/679 ("GDPR") together with all implementing laws and any other applicable data protection, privacy laws or privacy regulations;

PERSONAL DATA or "PII" means any information through which a Customer Data Subject can be identified directly or indirectly;

SERVICES/LICENSES means services or software Vector Risk provides to the Customer under the Service/License Agreement;

SERVICE/LICENSE AGREEMENT means any written contract, any written statement of work, or any other written binding agreement, including any annexes thereto, between Vector Risk and the Customer;

How Do We Collect Information About You?

We obtain information about you from you. We do this so that we can conduct business with you and your company. The data we hold is very restricted and generic in nature.

What Type of Information is Collected From You?

Through your interactions with Vector Risk and the use of our web properties, we may collect business and personal information about you. Vector Risk only retains personal information (PII) when it is necessary to conduct our business with you. The scope of information we use and retain may include but is not limited to:

  • Identity information such as Name, Title, Country of Residence

  • Business contact information such as work phone and business email address – which are owned by your company

  • Mobile phone - only in select instances

If you have provided any forms of PII to Vector Risks such as a mobile phone number; or home phone number, it is your option to request the removal of such data.

How is Your Information Used?

Vector Risk may use your personal information for the purposes specified at the time it was collected. This may include but is not limited to the following purposes:

  • To provide access to content and news from Vector Risk;

  • To enable the company to carry out surveys designed to improve the quality of the service provided

  • To support your needs as a customer or partner through our customer portal or by phone or email;

  • To send updates on user groups and information regarding the products and services offered by the company;

  • To provide a release and product updates.

To provide these services to you, we may do so by email, regular mail or telephone.

In addition, Vector Risk uses aggregated data – to the extent this can no longer be considered Personal Data - for analysing purposes, for website and for internal operations, including troubleshooting, data analysis, testing, research, statistical purposes and improving the quality of its Services.

Vector Risk uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf in compliance with this Policy, and we’ll remain responsible for their handling of your information per our instructions.

Vector Risk shall not process, transfer, modify, amend or alter the Personal Data or disclose or permit the disclosure of the Personal Data to any third party and will not do so without your express consent other than:

  • As necessary to provide the Services/Support/Licenses of the Customer, or

  • As required to comply with Data Protection Laws or other laws to which Vector Risk is subject, in which case Vector Risk shall (to the extent permitted by law) inform the Customer of that legal requirement before processing the Personal Data.

What Are Your Rights Around This Data?

As the personal data owner, you have the right to:

  • Access your personal data

  • Correct errors in your personal data

  • Erase your personal data

  • Object to processing of your personal data

  • Export personal data

You can withdraw your consent of access at any time; you have the right “to be forgotten” (a request of complete deletion).

At Vector Risk, we take your privacy seriously and will only use your personal information as described above and for that period necessary to perform these services.

The provision of consent is conditional. It may be rescinded at any time. However, should you decide to avail yourself of this option, it may become untenable for Vector Risk to support you or the deployment of our software at your location. If you wish to rescind any or all of the PII we hold for you, please let us know by return email. Please be aware that Vector Risk does not share or sell your information to any third party and will not do so without your express consent.

Is Your Personal Information Shared?

Vector Risk may use your personal information for the purposes specified when it was collected. By sharing your information with this website, you consent to the collection and use of the information you provide to Vector Risk, including to transport, share, and utilize your information across our parent company and global subsidiaries in accordance with this Privacy Policy. Vector Risk does not rent, sell or otherwise distribute to third parties your personal information collected on this Website without your consent, unless required by law or as disclosed to you when the information is collected. Such third parties do not include our partners, website hosting providers, or other parties who assist Vector Risk in operating this Website. Vector Risk may use your personal information for other purposes where permitted by law, such as to provide you with better customer service, to provide you with targeted promotions, to fulfil a request you have made, to assist us in conducting business, or to contact you if necessary. If you do provide Vector Risk with consent to share your information with other companies, Vector Risk may share your information with companies that offer products and services that may be of interest to you. These companies may then contact you directly with products or offers, personalized offers and information, or to ask for your feedback on products and programs that they think may be of interest to you.

How Can You Update Your Information?

If you want to update any personal information you previously provided to Vector Risk, you can do so via any of the following ways: - send an email to [email protected] with an explanation of your specific request; or write to Vector Risk Pty Ltd, Attn: Support Department – Privacy Request; 6 Middlemiss Street, North Sydney, NSW 2060, Australia with an explanation of your specific request.

In jurisdictions where your consent is required at the point of collection before any sharing of your information can take place, you will be notified at the collection point that your information will be shared, and submission of your contact information will be confirmation of your consent to opt-in for the transfer of your contact information to the referenced third party.

Please be advised that in certain instances, it may be required for Vector Risk to disclose your personal information to a governmental body by law, for example, under a: subpoena, warrant or court-issued request for information.

How Does Vector Risk Safeguard Your Information?

Vector Risk uses reasonable electronic, physical, and administrative means to protect your personally identifying information from improper access and disclosure. Even so, security breaches and mistakes can and do happen, and Vector Risk does not guarantee the security of personal information you may provide. Also, no data transmission over the Internet can be guaranteed to be 100% secure. Vector Risk does not ensure or warrant the security of any information you transmit to Vector Risk, and you do so at your own risk. Vector Risk shall not be responsible for the acts of those who gain unauthorized access. Vector Risk may change this Privacy Policy from time to time by updating this posting without separate prior notice to you.

Confidentiality and Security?

Any Personal Data held by Vector Risk shall be kept confidential. Vector Risk staff is trained to do the same. Vector Risk has implemented appropriate technical and organizational measures to ensure a level of security of the Personal Data appropriate to the risk required pursuant to applicable Data Protection Laws and, where the Processing concerns personal data of EU residents, shall take all measures required pursuant to article 32 GDPR.