Privacy Policy

Your right to privacy and data security is a significant concern of Vector Risk Pty Ltd [henceforth referred to as Vector Risk]. Vector Risk has created this Privacy Policy to demonstrate its commitment to your privacy. This policy explains when and why we collect personal information about our customers, partners, prospects and consultants, how we use it, the conditions under which we may disclose it to others and how we keep it secure.

We may change this policy from time to time, so please check this policy occasionally to ensure that you are happy with any changes. Any questions regarding this policy and our privacy practices should be sent by email to admin@vectorrisk.com by writing to our corporate office at 6 Middlemiss Street, North Sydney, NSW 2060, Australia.

Definitions

The capitalized terms listed below have the following meaning in this Policy:

CUSTOMER means the counterparty to a Service or license Agreement with Vector Risk;

CUSTOMER DATA SUBJECTS shall mean the former and current directors, officers and employees and customers of Vector Risk;

DATA PROTECTION LAWS means in relation to any Personal Data which is Processed in the performance of the Service/License Agreement, the General Data Protection Regulation (EU) 2016/679 ("GDPR") together with all implementing laws and any other applicable data protection, privacy laws or privacy regulations;

PERSONAL DATA or PII means any information through which a Customer Data Subject can be identified directly or indirectly;

SERVICES/LICENSES means services or software Vector Risk provides to the Customer under the Service/License Agreement;

SERVICE/LICENSE AGREEMENT means any written contract, any written statement of work, or any other written binding agreement, including any annexes thereto, between Vector Risk and the Customer;



How Do We Collect Information About You?

We obtain information about you from you. We do this so that we can conduct business with you and your company. The data we hold is very restricted and generic in nature.


What Type of Information is Collected From You?

Through your interactions with Vector Risk and the use of our web properties, we may collect business and personal information about you. Vector Risk only retains personal information (PII) when it is necessary to conduct our business with you. The scope of information we use and retain may include but is not limited to:

  • Identity information such as Name, Title, Country of Residence
  • Business contact information such as work phone and business email address – which are owned by your company
  • Mobile phone - only in select instances
If you have provided any forms of PII to Vector Risks such as a mobile phone number; or home phone number, it is your option to request the removal of such data.

How is your Information Used?

Vector Risk may use your personal information for the purposes specified at the time it was collected. This may include but is not limited to the following purposes:

  • To provide access to content and news from Vector Risk.
  • To enable the company to carry out surveys designed to improve the quality of the service provided.
  • To support your needs as a customer or partner through our customer portal or by phone or email.
  • To send updates on user groups and information regarding the products and services offered by the company.
  • To provide a release and product updates.

To provide these services to you, we may do so by email, regular mail or telephone.

In addition, Vector Risk uses aggregated data – to the extent this can no longer be considered Personal Data - for analysing purposes, for website and for internal operations, including troubleshooting, data analysis, testing, research, statistical purposes and improving the quality of its Services.

Vector Risk uses certain trusted third parties (for example, providers of customer support and IT services) to help us provide, improve, protect, and promote our Services. These third parties will access your information only to perform tasks on our behalf in compliance with this Policy, and we’ll remain responsible for their handling of your information per our instructions.

Vector Risk shall not process, transfer, modify, amend or alter the Personal Data or disclose or permit the disclosure of the Personal Data to any third party and will not do so without your express consent other than:

  • As necessary to provide the Services/Support/Licenses of the Customer, or
  • As required to comply with Data Protection Laws or other laws to which Vector Risk is subject, in which case Vector Risk shall (to the extent permitted by law) inform the Customer of that legal requirement before processing the Personal Data.

What Are Your Rights Around This Data?

As the personal data owner, you have the right to:

  • Access your personal data
  • Correct errors in your personal data
  • Erase your personal data
  • Object to processing of your personal data
  • Export personal data

You can withdraw your consent of access at any time; you have the right “to be forgotten” (a request of complete deletion). At Vector Risk, we take your privacy seriously and will only use your personal information as described above and for that period necessary to perform these services.

The provision of consent is conditional. It may be rescinded at any time. However, should you decide to avail yourself of this option, it may become untenable for Vector Risk to support you or the deployment of our software at your location. If you wish to rescind any or all of the PII we hold for you, please let us know by return email. Please be aware that Vector Risk does not share or sell your information to any third party and will not do so without your express consent.


Is Your Personal Information Shared?

Vector Risk may use your personal information for the purposes specified when it was collected. By sharing your information with this website, you consent to the collection and use of the information you provide to Vector Risk, including to transport, share, and utilize your information across our parent company and global subsidiaries in accordance with this Privacy Policy. Vector Risk does not rent, sell or otherwise distribute to third parties your personal information collected on this Website without your consent, unless required by law or as disclosed to you when the information is collected. Such third parties do not include our partners, website hosting providers, or other parties who assist Vector Risk in operating this Website.

Vector Risk may use your personal information for other purposes where permitted by law, such as to provide you with better customer service, to provide you with targeted promotions, to fulfil a request you have made, to assist us in conducting business, or to contact you if necessary. If you do provide Vector Risk with consent to share your information with other companies, Vector Risk may share your information with companies that offer products and services that may be of interest to you. These companies may then contact you directly with products or offers, personalized offers and information, or to ask for your feedback on products and programs that they think may be of interest to you.


How Can You Update Your Information?

If you want to update any personal information you previously provided to Vector Risk, you can do so via any of the following ways: - send an email to admin@vectorrisk.com with an explanation of your specific request; or write to Vector Risk Pty Ltd, Attn: Support Department – Privacy Request; 6 Middlemiss Street, North Sydney, NSW 2060, Australia with an explanation of your specific request.

In jurisdictions where your consent is required at the point of collection before any sharing of your information can take place, you will be notified at the collection point that your information will be shared, and submission of your contact information will be confirmation of your consent to opt-in for the transfer of your contact information to the referenced third party.

Please be advised that in certain instances, it may be required for Vector Risk to disclose your personal information to a governmental body by law, for example, under a: subpoena, warrant or court-issued request for information.


How Does Vector Risk Safeguard Your Information?

Vector Risk uses reasonable electronic, physical, and administrative means to protect your personally identifying information from improper access and disclosure. Even so, security breaches and mistakes can and do happen, and Vector Risk does not guarantee the security of personal information you may provide. Also, no data transmission over the Internet can be guaranteed to be 100% secure. Vector Risk does not ensure or warrant the security of any information you transmit to Vector Risk, and you do so at your own risk. Vector Risk shall not be responsible for the acts of those who gain unauthorized access. Vector Risk may change this Privacy Policy from time to time by updating this posting without separate prior notice to you.


Confidentiality and Security

Any Personal Data held by Vector Risk shall be kept confidential. Vector Risk staff is trained to do the same. Vector Risk has implemented appropriate technical and organizational measures to ensure a level of security of the Personal Data appropriate to the risk required pursuant to applicable Data Protection Laws and, where the Processing concerns personal data of EU residents, shall take all measures required pursuant to article 32 GDPR.


Acceptable Use

1. Introduction

This Acceptable Use Policy (the "Policy") defines acceptable practices for the use of Vector Risk ("VR") services (the "Service(s)"), and the website located at https://vectorrisk.com. The Policy applies to all aspects of the Service. "VR" means Vector Risk Pty Ltd and all of its affiliates.

By using the Services, any such user of the Services (“Customer”) is responsible for compliance with this Policy. Customer is responsible for violations of this Policy by itself and any person or entity that accesses the Services through Customer's agreement with VR or through Customer's systems (“Affiliated Person(s)”). Any Affiliated Person using the Services is bound, as specified in this Policy, by the same acceptable practices as a Customer.

While VR is not obligated to control or monitor the content of online communications in connection with the Service, VR may edit or remove content that it deems to be in violation of any applicable law or regulation, of either the letter or spirit of this Policy or that it otherwise deems unlawful, harmful or offensive.

This Policy is designed to assist in protecting VR, the Services, and VR Customers from improper and illegal activity.


2. Rights of VR

Suspension or Termination of Service: If, in VR's reasonable judgment Customer engages in conduct while using the Service that violates this Policy or authorizes or helps others to do so, VR reserves the right to suspend and/or terminate the Service or any part thereof. VR will generally attempt to notify the Customer of any activity in violation of the Policy and request that the Customer ceases such activity; however, in cases where the Services or any of its software, programs, products, systems, business or business reputation is threatened, including without limitation cases involving invasive and unauthorized data gathering/mining, denial of service attacks, noncompliance with applicable laws and regulations, suspected fraud in connection with the use of the Service, the dissemination of viruses, “Trojan horses”, and spyware, offensive material or copyright infringement, order of a court or regulatory authority of competent jurisdiction or any other act VR deems, in its sole discretion, to be in violation of this Policy, VR reserves the right to suspend or terminate Customer Service without notification. In addition, VR may take any other appropriate action against a Customer for violations of the Policy.

No Responsibility: VR shall have no responsibility for any information or material created, stored, maintained, transmitted by Customer or otherwise accessible through using or in connection with the Service.

Reservation of Rights: Nothing in this Policy shall limit anyway VR's rights and remedies at law or in equity that may otherwise be available.

Modifications to Policy: VR reserves the right to modify this Policy at any time without notice. VR will attempt to notify the Customer of any such modifications either via e-mail or by posting a revised version of the Policy on the VR website, but the Policy will be in effect when posted unless otherwise stated, and Customer will be bound thereby whether or not they have received notice.


3. Prohibited Uses

Illegal activity: The Service shall not be used for any unlawful activities or in connection with any criminal or civil violation, and the Services shall, in all cases, be used in compliance with applicable law and regulation. Use of the Service in any manner, including without limitation for transmission, distribution, retrieval, or storage of any information, data or other material, in violation of any applicable law or regulation (including, where applicable, any tariff or treaty) is prohibited. Any activities that are illegal that violate the rights of others, or that may be harmful to others, our operations or reputation, including offering or disseminating fraudulent goods, services, schemes, or promotions, make-money-fast schemes, Ponzi and pyramid schemes, phishing, or pharming is prohibited.

Offensive Materials: Customer shall not disseminate or post material in any forum that is improper, including without limitation material that is unlawful, libellous, defamatory, obscene, indecent, lewd, harassing, threatening, harmful, and invasive of privacy or publicity rights, abusive, inflammatory or otherwise objectionable (“Offensive Materials”). Without limiting the foregoing, the Customer shall not access or use Services in any manner for the dissemination of images containing child pornography. Offensive Materials extend to any and all Customer user-generated content that Customer uses during the term of any Services.

Infringement: Customer shall not use or transmit any data or material of others that infringes or misappropriates any copyright, service mark, trademark, trade secret, patent or other intellectual property right without proper authorization.

Unauthorised Access: Customer shall not attempt to gain unauthorized access to, or attempt to interfere with or compromise the normal functioning, operation or security of the Service, including attempting to probe, scan, or test the vulnerability of the Service or to breach any security or authentication measures used by the Service. The customer shall not use the Service to engage in any activities that may interfere with the ability of others to access or use the Service. Customer shall not attempt to gain unauthorized access to the user accounts or passwords of other Customers. Customers shall not monitor data or traffic on the Service without permission. The customer shall not engage in the falsification of origin, including forging TCP-IP packet headers, e-mail headers, or any part of a message describing its origin or route. The legitimate use of aliases and anonymous remailers is not prohibited by this provision.

No Network Abuse: The Customer may not make network connections to any users, hosts, or networks unless the Customer has permission to communicate with them. Prohibited activities include:

  • Monitoring or Crawling: Monitoring or crawling of the Service that impairs or disrupts the Service being monitored or crawled.
  • Denial of Service (DoS): Inundating a target with communications requests so the target either cannot respond to legitimate traffic or responds so slowly that it becomes ineffective.
  • Intentional Interference: Interfering with the proper functioning of the Service, including any deliberate attempt to overload the Service by mail bombing, news bombing, broadcast attacks, or flooding techniques.
  • Operation of Certain Network Services: Operating network services like open proxies, open mail relays, or open recursive domain name servers.
  • Avoiding Service Restrictions: Using manual or electronic means to avoid any use limitations placed on the Service, such as access and storage restrictions.

No E-Mail or Other Message Abuse: Customer shall not distribute, publish, send, or facilitate the sending of unsolicited mass e-mail or other messages, promotions, advertising, or solicitations (like “spam”), including commercial advertising and informational announcements. The customer shall not alter or obscure mail headers or assume a sender's identity without the sender's explicit permission. The customer shall not collect replies to messages sent from another internet service provider if those messages violate this Policy or the acceptable use policy of that provider.

Forum Postings: Continued posting of off-topic messages, including commercial messages (unless specifically invited), is prohibited. Disrupting forums with materials, postings or activities that are frivolous, unlawful, libellous, defamatory, obscene, indecent, lewd, harassing, threatening, harmful, invasive of privacy and publicity rights, abusive, inflammatory, or otherwise objectionable, including being excessive or repetitious is likewise prohibited.

Other Prohibited Activities: The following activities, without limitation, are also prohibited:

  • Any attempt to circumvent, alter or reverse engineer any processes, procedures, protocols, algorithms and or applications utilized in the provision of or use of Services.
  • Any attempted transmission of files containing a computer virus or corrupted data.
  • Any use of the Service in excess of any limitations that have been established by VR, including, but not limited to, specified bandwidth limitations.
  • Any activity that disrupts, degrades, harms or threatens to harm the Service or VR network, or the equipment, services or networks of any other party, including, without limitation, viruses, “Trojan horses”, worms, time bombs, zombies, cancelbots or any other computer programming routines that may damage, interfere with, intercept or seize any system, program, data or personal information.
  • Any other inappropriate activity or abuse of the Service (as determined by VR in its sole discretion), whether or not specifically listed in this Policy, shall result in suspension or termination of the Customer's access to or use of the Service.

This listing of prohibited activities is not exhaustive, and VR reserves the right to determine that any conduct that is or could be harmful to VR or VR'S customers is in violation of this Policy and to exercise any or all of the remedies contained in this Policy.


4. Responsibilities of Customers

Security and Content: The customer is solely responsible for maintaining the security of its network, software, program, product, service, equipment and applications. Customer agrees to immediately notify VR of any unauthorized use of the Service or any other breach of security known to Customer and provide VR with assistance, as requested, to stop or remedy the unauthorized use. If the Customer becomes aware of any violation of this Policy by any person, the Customer is required to notify VR. Customers shall be solely responsible for any information or material they maintain, transmit, download, view, post, distribute, or otherwise access or make available on, through, using or in connection with the Service.

Complaints and Contact Information: In most cases, VR will notify the Customer of complaints received by VR regarding an alleged violation of this Policy. The customer agrees to promptly investigate all such complaints and take all necessary actions to remedy any violations of this Policy. VR may inform the complainant that the Customer is investigating the complaint and may provide the complainant with the necessary information to contact the Customer directly to resolve the complaint. The customer shall identify a representative for the purposes of receiving such communications.

Any complaints regarding prohibited use or other abuse of the VR Services, including violations of this Policy, should be sent to VR. Please include all applicable information that will assist VR in investigating the complaint.